Ordering & Shipping
We believe that ordering comic books online should be easy, safe & hassle-free.
We believe in treating our customers the way we ourselves would like to be treated.
How We Grade
All items are graded as close to CGC and CBCS standards as possible, very similarly to Overstreet Grading guide standards. If a book has restoration, date stamps, writing, missing coupons, or major defects that aren't immediately visible in the scans, it will be noted in the description.
For higher value (and all CGC) books the scan you see on this site is an actual image of the book you'll receive. The only exception will be where we have multiple copies of a book in the same grade and condition — in those cases, we reserve the right to use a representative image of the books instead.
For cheaper books under $10.00, it just isn't cost effective to provide actual scans, so, with those, you're stuck with a representative image, meant to ensure that you're buying the book you're actually looking for (which, in this day & age of variants and incentive covers, can sometimes be rather difficult). It is not, however, meant to be used as a gauge for the condition of the book you'll be receiving — if the stock photo looks like a 9.8, but the description says 8.0, you will receive a book in 8.0 condition.
We will provide front cover scans on all books valued at $10 or more, and front and back cover scans on items valued at $25.00 or more.
Dale Roberts Comics offers a no-hassle 10 day return policy on CGC and CBCS graded books, and a 30 day return policy on raw, uncertified books purchased through our site. In addition, we offer an unconditional 1 year return policy for any books purchased raw from us that are later submitted to CGC/CBCS and come back restored. Books which were purchased over 1 year ago may be returned for credit towards other merchandise.
If you wish to return a book, please contact us here prior to shipping the book back. That way we know the book will soon be on its way and can keep an eye out.
Payment is required immediately for electronic payment methods. If you wish to pay by check or money order, payment is expected within 1 week of your order. If paying through the mail — if payment hasn't been received within 14 days of the sale, the order will be cancelled and the book returned to our inventory.
We accept money orders, checks and Paypal payments. I will also accept credit card payments (Visa, Mastercard, Discover, and Amex), but you will have to call me with your info. If paying by check or money order, please make payment out to Dale Roberts and mail it to:
Dale Roberts Comics
PO Box 707
Calvert City, KY 42029
If you're paying by personal check, the check will need to clear before we ship you your books — this usually takes between 2-5 business days, depending on the state.
We'll gladly negotiate time payments on larger purchases. On rare occasion, a book may not be available for time payments. Time payments require a 25% non-refundable down payment with the remaining balance due on a monthly schedule (depending on your need & the amount in question). If you miss a payment by 30 days or more, the 25% down payment will be lost and the book will go back in our inventory. You may, however, select other merchandise equal to the value of the down payment.
For most orders within the continental US, we ship USPS Priority Mail (and always in a box, with bubble wrap protection), with most orders shipping out within 48 hours of receipt of payment. Larger or more expensive orders (over $1000.00) will be shipped by FedEx. Shipping will occasionally be delayed due to travel to conventions. If there's a delay in processing your order, you will be notified via email.
To simplify shipping for our domestic and international customers, we've instituted a flat-rate shipping system that breaks down like this:
US = $12
Canada = $43
UK = $56
Rest of the world = $56
We cannot guarantee overnight shipping due to our travel schedule, but if you need a book immediately, contact us and we will do our best to get it out to you.
Before placing any order, please double-check your shipping address to make sure it's correct.